Privacy & Cookie Policy | eBORA Fluid Solutions

Last updated: January 2025

1. Introduction

eBora Fluid Solutions ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you visit our website.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and company name when you submit enquiry forms.
Technical Data: IP address, browser type, operating system, and device information.
Usage Data: Information about how you use our website, including pages visited and time spent.
Cookie Data: Information collected through cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

To respond to your enquiries and provide customer support
To send you information about our products and services (with your consent)
To improve our website and user experience
To analyse website traffic and usage patterns
To comply with legal obligations

4. Cookies

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential Cookies: Required for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies: Remember your preferences and settings to enhance your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes.
Legitimate Interests: When processing is necessary for our legitimate business interests.
Contractual Necessity: When processing is required to fulfil a contract with you.
Legal Obligation: When we are required to process data by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 3 years unless you request deletion.

7. Your Rights

Under GDPR, you have the following rights:

Right of Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Data Portability: Request transfer of your data to another organisation.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Services

We may use third-party services for analytics and functionality. These providers have their own privacy policies and may collect data in accordance with their terms. We ensure all third-party processors comply with GDPR requirements.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us:

Email: info@eborafluidsolutions.com
Phone: +254 742 902 695
Website: Contact Form